Definitions and Interpretation
Data – collectively all information that you submit to Waves Wellbeing via the Website. This definition incorporates, where applicable, the definition provided in the Data Protection Laws;
Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulation and secondary legislation, for as long as the GDPR is effective in the UK;
Waves Wellbeing, we or us – Waves Wellbeing, a company incorporated in England and Wales with registered number 11929607 whose registered office is 23 Yarm Court Road, Leatherhead, Surrey KT228NY;
UK and EU Cookie – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive)(Amendment) Regulations 2011);
User or you – any third party that accesses the Website and is not either (i) employed by Waves Wellbeing and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Waves Wellbeing and accessing the Website in connection with the provision of such services; and
Website – the website that you are currently using, www.waveswellbeing.co.uk, and any sub-domain of this site unless expressly excluded by their own terms and conditions.
- The singular includes the plural and vice versa;
- Reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- Reference to any statutory provision includes any modification or amendment to it;
- For the purposes of the applicable Data Protection Laws, Waves Wellbeing is the “data controller”. This means that Waves Wellbeing determines the purposes for which and the manner in which, your Data is processed.
- We may collect the following Data, which includes personal Data, from you:
- contact information such as email, address and telephone numbers;
How we collect Data
- We collect Data in the following ways:
- Data given to us by you; and
- Data is collected automatically.
Data that is given to us by you
Waves Wellbeing will collect your Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, email, or through any other means;
- when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
- when you enter a competition or promotion through a social media channel;
- when you elect to receive marketing communication from us;
- when you use our services;
Data that is collected automatically
- To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and is includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
- we will collect your data automatically via cookies, in line with the cookie setting on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our product /services;
- transmission my email of marketing materials that may be of interest to you;
- We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
- For the delivery of direct marketing to you via email, we’ll need your consent, whether an opt-out or soft-opt-in:
- soft opt-in consents is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular service, and we are marketing similar services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your specific consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
Keeping Data secure
We will use technically and organisational measures to safeguard your Data, for example:
- Access to your account is controlled by password and a user name that is unique to you;
- We store your Data on secure servers.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via email at firstname.lastname@example.org
- If you want detailed information from Get Safe online on how to protect your information and your computer devices against fraud, identity theft, viruses and may other online problems, please visit www.getsafeonline.org . Get safe online is supported by HM Government and leading businesses.
- Even if we delete your Data, it may persist on backup or archived for legal, tax or regulatory purposes.
- You have the following rights in relation to your Data:
- Right to access is the right to request copies (i) of the information we hold about you at any time, (ii) that we modify, update or delete such information. If we provide you with access to information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to access is the right to have your Data rectified if it is inaccurate or incomplete.
- Right to erase is the right to request that we delete or remove your Data from our systems.
- Right to restrict our use of your Data is the right to “block” us from using your Data or limit the way in which we use it.
- Right to data portability is the right to request that we move, copy or transfer your Data.
- Right to object is the right to object our use of your Data including where we use it for our legitimate interests.
- To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email on email@example.com .
- If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioner’s Office (ICO). The contact details of the ICO can be found on their website at https://ico.org.uk/.
- It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Link to other websites
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to placing of Cookies, you are enabling Waves Wellbeing to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies, however certain features of the Website may not function fully or as intended.
- This Website may place the following Cookies:
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
- We use strictly necessary session cookies to remember you and maintain your session whilst you are using our website for the purpose of improving performance.
- We use analytical/performance cookies to help us analyse how you are using our website for the purpose of improving performance.
- You can find a list of Cookies that we use in the Cookie Schedule.
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time, however you may lose information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
- Unless otherwise agreed, no delay, act or omission, by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
- This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.